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State
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"Design. Build. Operate. Captivate."
1982
$50 - $99/hr
10000+
New Zealand
TTEC (pronounced t.tec) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most innovative brands. The Company provides its outcome-based customer engagement solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions and TTEC Engage which operates customer care, growth and trust and safety services. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. The Company’s 50,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other
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Level 2 / 16 Normanby Road Mt Ede Auckland Auckland New Zealand 1024
64 9 539 4101
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What core services does TTEC provide?
TTEC specializes in customer experience (CX) technology and services. The company offers digital transformation, customer strategy, contact center operations, and AI-powered automation solutions designed to improve customer interactions and business outcomes.
Which industries does TTEC serve?
The company supports a wide range of sectors, including healthcare, financial services, retail, automotive, technology, travel, and government agencies. Solutions are tailored to meet the specific regulatory and operational requirements of these diverse industries.
Does TTEC offer AI and automation solutions?
Yes, TTEC provides advanced AI and automation tools, including conversational AI, predictive analytics, and intelligent virtual assistants. These technologies are integrated into customer service workflows to streamline operations and provide faster, more accurate support.
Where are TTEC offices located?
TTEC operates a global footprint with delivery centers and offices across North America, South America, Europe, Asia, and Africa. This extensive network allows for support across multiple time zones and languages.
How does TTEC approach digital transformation?
The approach combines human-centric design with robust technology implementation. TTEC helps organizations modernize their customer engagement platforms by integrating cloud-based systems, data analytics, and omnichannel support strategies to create seamless brand experiences.
Does TTEC provide support for enterprise-level clients?
TTEC primarily focuses on large-scale enterprise clients, providing the infrastructure, talent, and technology necessary to manage complex, high-volume customer service operations and digital transformation initiatives on a global scale.
What is the primary focus of TTEC Digital?
TTEC Digital focuses on the technology side of the business, specifically designing and implementing cloud contact center platforms, CRM systems, and AI-driven customer engagement tools to help businesses connect more effectively with their customers.
How long has TTEC been in business?
Founded in 1982, TTEC has over four decades of experience in the customer experience industry, evolving from a traditional contact center provider into a comprehensive digital services and technology partner.
Can TTEC help with customer acquisition and retention?
Yes, the company offers end-to-end customer lifecycle management. This includes services focused on acquiring new customers, driving growth, and implementing retention strategies through personalized engagement and support.
What kind of technology partnerships does TTEC maintain?
TTEC maintains strategic partnerships with major technology leaders, including Amazon Web Services (AWS), Google Cloud, Microsoft, and Salesforce. These partnerships ensure that clients receive expert implementation and support for industry-leading software platforms.
How does TTEC handle customer support operations?
Operations are managed through a combination of live agents and automated systems. TTEC provides managed services, including staffing, training, and quality assurance, to ensure consistent service delivery across voice, chat, email, and social media channels.
Does TTEC offer consulting services?
Yes, TTEC provides strategic consulting to help organizations design their customer experience roadmap. Consultants analyze current business processes and recommend technology and operational changes to improve efficiency and customer satisfaction.
What is the TTEC Engage platform?
TTEC Engage is a suite of solutions designed to optimize customer interactions. It leverages data and analytics to provide actionable insights, helping businesses understand customer behavior and improve the overall quality of service interactions.
How can potential clients contact TTEC for business inquiries?
Interested parties can reach out through the contact forms available on the official website. The site provides specific pathways for general inquiries, partnership requests, and media relations to ensure requests are routed to the appropriate teams.
Does TTEC provide training for its customer service staff?
TTEC invests heavily in employee development and training. The company utilizes specialized learning platforms and methodologies to ensure that staff are proficient in the specific products, services, and brand voice of the clients they support.
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