Country
State
Cities
Next Generation Contact Centers
1989
$50 - $99/hr
1000 - 9999
United States
TeleServices Direct has been rebranded as TSD Global. The company was established in 1989 as a direct marketing company. Today, TSD Global is a leading international BPO providing customer care, inside sales and back office support to some of the largest brands in the world. TSD Global is PCI DSS Level 1 compliant and maintains the strict compliance standards throughout its business. The company is a member of the Direct Marketing Association, PACE and the Better Business Bureau.
Explore TSD Global office locations and service areas.
11711 N. Pennsylvania St. Suite 190 Carmel Indiana United States 46032
317-216-2240
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What core services does TSD Global provide?
TSD Global specializes in outsourced customer experience solutions. Services include inbound and outbound customer support, technical support, sales, lead generation, and customer retention programs designed to improve brand loyalty and operational efficiency.
Which industries does TSD Global serve?
The company supports a diverse range of sectors, including telecommunications, retail, healthcare, financial services, utilities, and technology. Solutions are tailored to meet the specific regulatory and operational requirements of each industry.
Where are TSD Global's operations located?
TSD Global maintains a global footprint with contact centers and operational facilities located in the United States, the Philippines, and other strategic international locations to provide 24/7 support coverage.
How long has TSD Global been in the outsourcing industry?
With over 30 years of experience, the company has established a long-standing reputation for delivering high-quality customer engagement and business process outsourcing services to global brands.
What makes TSD Global's approach to customer experience unique?
The company focuses on a 'people-first' culture, combining advanced technology with highly trained agents. This approach emphasizes quality assurance, data-driven insights, and a commitment to acting as a seamless extension of the client's brand.
Does TSD Global handle both inbound and outbound campaigns?
Yes, the company manages comprehensive inbound customer service and technical support, as well as proactive outbound campaigns including sales, lead generation, and customer acquisition initiatives.
Can TSD Global support enterprise-level clients?
Absolutely. The company is structured to scale operations for large enterprise clients, providing the infrastructure, workforce, and management expertise required to handle high-volume customer interactions across multiple channels.
What technology platforms does TSD Global utilize?
TSD Global integrates modern omnichannel platforms, including voice, email, chat, and social media support tools. These systems are designed to integrate with client CRM platforms to ensure real-time data visibility and reporting.
How does TSD Global ensure quality in its customer support?
Quality is maintained through rigorous agent training, continuous performance monitoring, and detailed quality assurance audits. Real-time analytics and feedback loops are used to refine processes and improve customer satisfaction scores.
Is TSD Global equipped to handle technical support requests?
Yes, the company provides specialized technical support services. Agents are trained to troubleshoot complex issues, guide users through product setups, and resolve technical queries efficiently to minimize downtime for end-users.
What engagement models are available for new clients?
TSD Global offers flexible engagement models, including dedicated teams and shared service environments. These models are customized based on the specific volume, language requirements, and operational goals of the client.
How can a business contact TSD Global to discuss a partnership?
Interested parties can reach out through the contact form on the official website, or by calling the corporate office directly. The sales team is available to discuss specific business needs and provide tailored solution proposals.
Does TSD Global provide multilingual support?
Yes, the company offers multilingual support capabilities to assist global customer bases. This ensures that clients can provide consistent service in the preferred languages of their target demographics.
How does TSD Global approach data security and compliance?
The company adheres to strict security protocols and industry-standard compliance measures. This includes protecting sensitive customer data, maintaining secure infrastructure, and following established privacy regulations relevant to the industries served.
Are there case studies available to review TSD Global's performance?
The website features various success stories and case studies that highlight how the company has helped clients improve their conversion rates, reduce operational costs, and enhance overall customer satisfaction.
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