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Kenya
Truehost Cloud was founded in January, 2016 with 20-25 employees. Truehost Cloud is a reliable Web Hosting company in Kenya offering cloud-based services to SMEs, Government Institutions, Large Corporates among others at affordable prices. Our services include domain registrations, web hosting, VPS, dedicated servers, Resellers web hosting, SSL certificates among other services.
We guarantee 99.999% service uptime, military-grade security, excellent and dedicated 24/7 support through phone, email, live chat and tickets.
Explore Truehost office locations and service areas.
Ryanadaplace off Thika Superhighway Nairobi Nairobi Kenya 00100
+254207903111
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What core services does Truehost provide?
Truehost specializes in web hosting solutions, including shared hosting, VPS hosting, dedicated servers, and cloud hosting. Additionally, the company offers domain registration, SSL certificates, website builders, and email hosting services to support businesses and individuals in establishing an online presence.
Where is Truehost located?
The company is headquartered in Nairobi, Kenya, and maintains a strong focus on serving the East African market while providing hosting services to clients globally.
Does Truehost offer domain registration services?
Yes, domain registration is a primary service. Clients can search for and register various domain extensions directly through the website to secure their preferred web addresses.
What types of hosting plans are available for small businesses?
Small businesses can choose from various shared hosting plans designed to be affordable and easy to manage. These plans include features like cPanel access, one-click installers for applications like WordPress, and reliable uptime guarantees.
Can I migrate an existing website to Truehost?
Yes, the technical support team assists with the migration process to ensure that existing websites are transferred to the new hosting environment with minimal downtime and data loss.
Does Truehost provide SSL certificates for website security?
Yes, security is a priority. The company offers various SSL certificate options, including free Let's Encrypt certificates, to help encrypt data transmission and improve website trust and search engine rankings.
Is there 24/7 customer support available?
Technical support is available around the clock. Clients can reach out via live chat, email, or telephone to resolve hosting issues or receive guidance on account management at any time.
Does Truehost offer VPS hosting for high-traffic websites?
Yes, Virtual Private Server (VPS) hosting is available for clients who require more resources, control, and customization than shared hosting provides. These plans are suitable for growing websites and applications that need dedicated performance.
Are there website builder tools provided?
Yes, the company provides user-friendly website builder tools that allow individuals without coding knowledge to create professional-looking websites using drag-and-drop interfaces and pre-designed templates.
Does the company offer email hosting for professional communication?
Yes, professional email hosting is available, allowing businesses to create custom email addresses using their own domain name, which enhances brand credibility and communication professionalism.
What payment methods are accepted?
The platform supports various local and international payment methods, including M-Pesa, credit cards, and bank transfers, to facilitate easy renewals and service purchases for clients.
Does Truehost provide dedicated server solutions?
Yes, for enterprise-level needs or high-resource applications, dedicated server hosting is offered. This provides full control over the server hardware and software environment for maximum performance and security.
Is there a money-back guarantee on hosting services?
The company maintains a clear refund policy. Clients should review the specific terms and conditions on the website regarding the timeframe and eligibility for requesting a refund after purchasing a hosting plan.
How can I manage my hosting account?
Clients have access to a client area dashboard where they can manage domains, renew hosting packages, upgrade services, and access support tickets in one centralized location.
Does Truehost support WordPress hosting?
Yes, the hosting environment is optimized for WordPress. It includes features like one-click installation, automatic updates, and specialized support to ensure WordPress sites run efficiently and securely.
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