Country
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IT Support You Can Count On
-
< $25/hr
2 - 9
United States
We plan to avoid problems in the first place, but when you need help, our team responds to and fixes issues quickly. Our techs answer the phones live and resolve your issues when you call – in fact over 50% of help desk tickets are resolved with one touch. We will keep you on the phone just long enough to troubleshoot your issue (just a few minutes) so you can get back to work fast. Clients can also create a ticket by emailing us or via a portal, and those tickets are reviewed hourly. After hours a live service takes calls and patches them through immediately to our on-call tech so that emergencies can be addressed.
Explore Total Networks office locations and service areas.
4201 N 24th St Suite 230 Phoenix Arizona United States 85016
6024125025
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What core services does Total Networks provide?
Total Networks offers comprehensive managed IT services, including network security, cloud solutions, data backup and disaster recovery, and proactive IT support. The company focuses on keeping business technology running smoothly and securely through strategic planning and ongoing maintenance.
Where is Total Networks located?
The company is headquartered in Phoenix, Arizona, and provides IT services and support to businesses throughout the Phoenix metropolitan area.
How long has Total Networks been in business?
Total Networks has been serving the Phoenix business community since 1987, bringing over three decades of experience to IT management and network support.
What industries does Total Networks serve?
The company supports a wide range of industries, including legal firms, healthcare providers, financial services, and professional service organizations that require reliable, secure, and compliant IT infrastructure.
Does Total Networks offer cybersecurity services?
Yes, cybersecurity is a primary focus. The company implements multi-layered security strategies, including firewalls, antivirus protection, email security, and employee security training to protect clients from evolving digital threats.
How does the company handle IT support requests?
Support is managed through a dedicated help desk team. Clients can reach out for assistance with technical issues, and the team works to resolve problems quickly, often through remote monitoring and management tools to minimize downtime.
Does Total Networks provide cloud computing solutions?
Yes, the company assists businesses with cloud migration, management, and security. This includes setting up cloud-based servers, email systems, and data storage solutions to improve accessibility and collaboration.
What is the approach to data backup and disaster recovery?
The company implements robust backup solutions that ensure data is protected and recoverable in the event of a system failure, cyberattack, or natural disaster. This includes both local and off-site cloud backups to ensure business continuity.
Can Total Networks help with IT strategy and planning?
Yes, the company acts as a virtual CIO for many clients. This involves meeting regularly to discuss technology roadmaps, budget planning, and ensuring that IT investments align with long-term business goals.
Does the company offer remote IT support?
Yes, remote monitoring and management are core components of the service model. Most technical issues can be addressed remotely, allowing for faster response times without the need for an on-site visit.
What makes Total Networks different from other IT providers?
The company distinguishes itself through its long history in the Phoenix market, a focus on proactive rather than reactive support, and a commitment to building long-term partnerships rather than just fixing immediate technical problems.
Does Total Networks work with small businesses?
Yes, the company works with small to mid-sized businesses that need professional-grade IT support and security but may not have the resources to maintain a full-time, in-house IT department.
How can a business contact Total Networks to get started?
Interested businesses can contact the company by calling the Phoenix office directly or by filling out the contact form available on the official website to request a consultation.
Are there specific compliance services offered?
Yes, the company helps businesses in regulated industries, such as healthcare and finance, navigate complex compliance requirements by ensuring their IT infrastructure meets necessary security and data protection standards.
Does Total Networks manage hardware procurement?
Yes, the company assists with the selection, procurement, and installation of hardware, including servers, workstations, and networking equipment, ensuring that all technology is compatible and optimized for the client's specific environment.
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