Country
State
Cities
A divison of Distributel.
2003
< $25/hr
250 - 999
Canada
ThinkTel is the Business Services Division of Distributel, a privately held independent telecom with over 30 years of growth and success. Founded in 1988, Distributel is a leading Canadian CLEC covering over 1000 cities in Canada. Distributel has developed an important network footprint delivering internet, phone, and TV services to thousands of Canadian households from coast to coast. Our breadth of offering is the most complete of any independent service provider in Canada, and we are constantly expanding.
Through ThinkTel, we serve thousands of small, medium, and enterprise business organizations across Canada. We help them replace their outdated, legacy telecom systems with more efficient, more powerful cloud-based business phone systems. We are one of the longest operating and most experienced providers of SIP-based telecommunications, an enterprise-grade VoIP technology allowing our customers to accelerate their unified communications adoption journey. As a SIP Trunking expert, we pride ourselves in being the only Canadian company independently qualified by Microsoft standards to deliver SIP Trunking for Skype for Business, Lync 2013, Lync 2010, and OCS R2. This expertise was developed through thousands of technology deployments.
A Microsoft Gold Communications Partner, our expertise lies in delivering highly reliable and adaptable voice, video, and data services, including enterprise-grade SIP Trunking, Hosted PBX, Business Internet, Dedicated Access, Colocation and Contact Centre Services, as well as hosted Microsoft Skype for Business services and Voice enablement for Microsoft Teams. Through a network-neutral approach, we propose flexible solutions that meet the demanding needs of many industries, including governments, school boards, and businesses of all sizes, enabling them to reach their cost-cutting goals, while leveraging existing infrastructures whenever possible.
Explore ThinkTel office locations and service areas.
801-3300 Bloor St. West Toronto Ontario Canada M8X 2X2
1-866-928-4465
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What core services does ThinkTel provide?
ThinkTel specializes in advanced business communication solutions, including SIP trunking, hosted PBX, unified communications, and cloud-based voice services. These offerings are designed to help businesses modernize their telecommunications infrastructure and improve connectivity.
Is ThinkTel a Microsoft partner?
Yes, the company is a long-standing Microsoft Gold Partner. This partnership allows for seamless integration with Microsoft Teams, enabling businesses to leverage enterprise-grade voice capabilities directly within the Teams environment.
Does ThinkTel offer solutions for Microsoft Teams?
ThinkTel provides Direct Routing for Microsoft Teams, which connects the Teams platform to the public switched telephone network. This enables organizations to use Teams as a complete phone system with reliable, high-quality voice connectivity.
What industries does ThinkTel serve?
The company supports a wide range of industries, including healthcare, finance, retail, and education. By providing scalable communication tools, these solutions help diverse organizations manage high call volumes and maintain secure, reliable connections.
Where is ThinkTel located?
ThinkTel is a Canadian company with a national presence. It maintains operations and data centers across Canada to ensure local support and compliance with Canadian data residency requirements.
How does ThinkTel ensure call quality and reliability?
The company operates its own carrier-grade network infrastructure. By controlling the network path and utilizing redundant systems, ThinkTel maintains high availability and superior voice quality for business-critical communications.
Can businesses keep their existing phone numbers when switching to ThinkTel?
Yes, the company supports local number portability. Businesses can port their existing phone numbers to the ThinkTel network, ensuring a smooth transition without the need to update contact information for clients or partners.
Does ThinkTel provide support for enterprise-level clients?
ThinkTel specializes in serving enterprise clients by offering highly scalable, customizable communication solutions. The infrastructure is built to handle the complex requirements of large organizations, including multi-site deployments and advanced routing needs.
What is the benefit of using SIP trunking from ThinkTel?
SIP trunking replaces traditional analog lines with a digital connection, offering greater flexibility and cost efficiency. It allows businesses to consolidate voice and data traffic, scale capacity on demand, and improve overall network reliability.
Does the company offer cloud-based communication solutions?
Yes, cloud-based services are a primary focus. These solutions eliminate the need for expensive on-premises hardware, allowing businesses to manage their communications through a centralized, web-based portal with increased agility.
How can a business contact ThinkTel for a consultation?
Potential clients can reach out through the contact forms available on the official website. The company provides dedicated channels for sales inquiries, technical support, and general business information to ensure prompt assistance.
Does ThinkTel provide emergency services support?
Yes, the company ensures that its voice solutions are compliant with regulatory requirements, including support for E911 services, which is critical for businesses operating in regulated environments.
Is ThinkTel suitable for businesses with multiple locations?
ThinkTel is well-suited for multi-site businesses. Its centralized management platform allows organizations to unify communications across various geographic locations, simplifying administration and providing a consistent experience for all employees.
What kind of technical support is available?
The company offers professional technical support to assist with deployment, configuration, and ongoing maintenance. This ensures that communication systems remain operational and optimized for business needs.
How does ThinkTel help with business continuity?
By leveraging cloud-based infrastructure and redundant network paths, ThinkTel provides robust business continuity features. This ensures that communication services remain active even during local outages or hardware failures at a specific office location.
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