Country
State
Cities
BPO | Call Center | Telecom | Data Entry
2000
< $25/hr
1000 - 9999
Vietnam
THIENTU CO., LTD is a leading BPO services provider and telecommunication services provider that offers cutting-edge outsourcing services in inbound and outbound customer support, voices and non voices such as (customer care services, consulting services, telesales, telemarketing, debt collection, market research, medical remind, appointment setting, web chat, email support, SMS, social media channels support, ), data entry services, document processing, image processing, content writing, data labeling that supports companies in industries like consumer electronics, E-commerce, bank, automotive, insurance, travel agency, telecom, logistic. With its head office in Ho Chi Minh City, Vietnam, and another 4 branches across the country. THIENTU CO., LTD offers solutions to clients within Vietnam and around the world.
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145B Nguyen Dinh Chinh Street Ward 11 Phu Nhuan District Ho Chi Minh City Thanh Pho Ho Chi Minh Vietnam 725003
00842873002660
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What core services does Thien Tu provide?
Thien Tu specializes in contact center services, including customer care, telemarketing, telesales, and technical support. The company also provides business process outsourcing (BPO) solutions, digital marketing, and IT services to help businesses manage customer interactions and operational tasks efficiently.
Which industries does Thien Tu serve?
The company supports a wide range of sectors, including banking, finance, insurance, e-commerce, retail, telecommunications, and healthcare. Expertise is applied across these industries to handle high-volume customer inquiries and complex service requirements.
Where are the company's offices located?
Thien Tu operates multiple contact center facilities in Vietnam. Key locations include major hubs in Ho Chi Minh City and Hanoi, allowing for extensive coverage and support for both domestic and international clients.
How long has Thien Tu been operating in the BPO industry?
Established in 2000, the company has over two decades of experience in the contact center and BPO industry. This long-standing history demonstrates a deep understanding of customer service standards and operational excellence.
Does Thien Tu provide multi-channel customer support?
Yes, the company utilizes an omnichannel approach. Support is provided through various channels including phone, email, live chat, social media, and SMS, ensuring that customers can reach support teams through their preferred communication methods.
What technologies are used to support contact center operations?
Thien Tu employs advanced contact center technologies, including automated call distribution systems, CRM integration, and AI-driven analytics tools. These systems are designed to optimize call routing, improve response times, and provide detailed reporting on service performance.
Can Thien Tu handle large-scale enterprise projects?
Yes, the company is equipped to manage large-scale operations for enterprise clients. With a large workforce and scalable infrastructure, the company handles high volumes of daily interactions for major brands across various sectors.
Does the company offer multilingual support?
Thien Tu provides multilingual support services to accommodate diverse customer bases. This capability is essential for clients operating in international markets or those requiring support in multiple languages to ensure effective communication.
How does the company ensure data security and privacy?
Security is a priority, and the company adheres to strict international standards for data protection. This includes implementing robust security protocols, regular audits, and compliance with industry-specific regulations to safeguard sensitive client and customer information.
Is Thien Tu capable of providing 24/7 customer support?
Yes, the company offers 24/7 service availability. This ensures that clients receive consistent support regardless of time zones, which is particularly beneficial for businesses that require round-the-clock customer care or technical assistance.
What is the process for starting a partnership with Thien Tu?
The process typically begins with a consultation to understand specific business requirements and service goals. Following this, a customized service plan is developed, outlining the scope of work, staffing needs, and technology integration before implementation begins.
Does Thien Tu provide reporting and performance analytics?
Yes, the company provides detailed performance reports and analytics. Clients receive regular updates on key performance indicators such as response times, resolution rates, and customer satisfaction scores to ensure transparency and continuous improvement.
How can potential clients contact the company for a quote?
Interested parties can reach out through the contact form on the official website, via email, or by calling the provided office phone numbers. Dedicated representatives are available to discuss project needs and provide information on service packages.
Does the company offer training for its support staff?
Yes, all staff undergo rigorous training programs tailored to the specific needs of each client. This ensures that agents are well-versed in the client's products, services, and brand voice before interacting with customers.
What certifications does Thien Tu hold?
The company maintains various industry certifications, including ISO standards for quality management and information security. These certifications reflect a commitment to maintaining high operational standards and reliable service delivery.
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