Country
State
Cities
Customer experience solutions provider
2009
$100 - $149/hr
250 - 999
Bahrain
Silah Gulf (Silah), is a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by Bahrain’s Information & eGovernment Authority and UK based Merchants (Dimension Data) and has operations in Bahrain, Kuwait and Saudi Arabia. We are a gateway to a network of BPO, training, consulting and technology experiences and best practice that spans the globe. Our operational centers expand from the GCC to South Africa offering multilingual capability and various skill sets supporting our client contact experiences. We are customer experience specialists with 30 years of success in customer management, over 3,000 contact centre projects delivered worldwide and a network of 5,000 skilled people. In the GCC we operate with a workforce of over 800 professionals supporting clients throughout the region in the Telecom, Banking, Government, Retail, FMCG and Travel industry.
Explore Silah Gulf office locations and service areas.
NBB Tower 14th Floor Building 113 Road 383 Manama 316 Manama Manama Bahrain 5506
973 17155200
Browse, Compare, Shortlist, and Hire your ideal business partner with ease.
No Portfolios Found yet...
Read Silah Gulf reviews, client feedback, ratings, and experiences to learn more about the company's services and performance.
No reviews submitted yet...
What core services does Silah Gulf provide?
Silah Gulf specializes in customer experience and business process outsourcing. The primary service offerings include contact center solutions, digital transformation, consulting, and technology services designed to improve customer engagement and operational efficiency.
Which industries does Silah Gulf serve?
The company supports a diverse range of sectors, including government, telecommunications, banking, finance, retail, and healthcare. These services are tailored to meet the specific regulatory and operational requirements of each industry.
Where is Silah Gulf headquartered?
The company is headquartered in the Kingdom of Bahrain. It operates as a joint venture, leveraging local expertise to provide regional and international business process outsourcing solutions.
Does Silah Gulf offer digital transformation services?
Yes, digital transformation is a key component of the service portfolio. This includes implementing advanced technology solutions to modernize business processes, enhance customer journeys, and streamline service delivery for organizations.
How does Silah Gulf approach customer experience management?
The approach focuses on creating seamless interactions through multi-channel contact center solutions. By combining human expertise with technology, the company aims to improve customer satisfaction and loyalty for its clients.
What kind of technology solutions are available through Silah Gulf?
The company provides various technology-driven solutions, including customer relationship management (CRM) systems, digital platforms, and specialized software tools designed to optimize business operations and data management.
Can Silah Gulf assist with government sector projects?
Yes, the company has extensive experience working with government entities. It provides specialized outsourcing and digital services that help public sector organizations improve service accessibility and efficiency for citizens.
Does Silah Gulf provide consulting services?
Consulting is a core part of the business model. Experts provide strategic advice on improving business processes, customer experience design, and technology adoption to help organizations achieve their operational goals.
How can a business contact Silah Gulf for a partnership?
Interested parties can reach out through the contact information provided on the official website. The team is available to discuss specific business requirements and potential service engagements.
Does Silah Gulf handle large-scale enterprise projects?
Yes, the company is equipped to manage large-scale enterprise requirements. Its infrastructure and service models are designed to support complex operations for major organizations across various sectors.
What is the primary focus of the contact center services?
The contact center services focus on delivering high-quality customer support across multiple channels. This includes handling inquiries, technical support, and service requests to ensure a positive experience for the end-user.
Is Silah Gulf experienced in the banking and finance sector?
Yes, the company serves the banking and finance industry by providing secure and compliant business process outsourcing and customer engagement solutions tailored to the needs of financial institutions.
Does Silah Gulf offer support for retail businesses?
Retail businesses can utilize these services to enhance customer engagement, manage support inquiries, and implement digital solutions that improve the overall shopping experience and operational workflow.
What makes Silah Gulf different from other outsourcing providers?
The company distinguishes itself through its deep regional knowledge, commitment to high-quality customer experience standards, and a comprehensive approach that integrates consulting, technology, and managed services.
Are the services provided by Silah Gulf scalable?
Yes, the service models are designed to be scalable, allowing organizations to adjust their support and technology requirements based on their growth, seasonal demands, or specific project needs.
Do you own or represent this business? Enter your business email to claim your TopITFirms profile.
You have successfully submit request your claim
Ask About Silah Gulf
Usually replies instantly
zip, pdf, png, jpg
Thank you for submitting your inquiry, we will get in touch with you soon.