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The Most Reliable Partner To Power Your Success.
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$25 - $49/hr
2 - 9
United States
Headquartered in Palo Alto, ServiceRocket is a trusted partner to thousands of enterprises including Atlassian, Salesforce and Meta. As a tech-enabled services company, our people and technology reduce complexity and accelerate growth. Customer success is at the heart of what we do. We delight our customers every day. Our diverse team of Rocketeers collaborate across Asia, Australia, Europe, North and South America. Their commitment, to the success of our partners, customers and each other, fuels The Rocket.
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2741 Middlefield Road Palo Alto California United States 94306
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What core services does ServiceRocket provide?
ServiceRocket specializes in software implementation, training, and support services. The company focuses on helping organizations adopt and maximize the value of technology platforms through expert consulting, managed services, and custom software development.
Which technology platforms does the company specialize in?
The company maintains deep expertise in the Atlassian ecosystem, including Jira and Confluence. Additionally, it works extensively with platforms like Slack, Salesforce, and various cloud-based enterprise software solutions to help businesses streamline their operations.
Does ServiceRocket work with enterprise-level organizations?
Yes, the company primarily serves enterprise clients. It has a long history of helping large organizations scale their software adoption, improve team productivity, and manage complex technology implementations across global departments.
Where are the company's offices located?
ServiceRocket operates globally with a presence in several key regions. Major office locations include Palo Alto, California, as well as offices in Sydney, Australia, and Kuala Lumpur, Malaysia, allowing for 24/7 support coverage.
How long has the company been in business?
Founded in 2001, the company has over two decades of experience in the software industry. This longevity has allowed it to build a reputation as a trusted partner for technology implementation and support.
Does the company offer ongoing maintenance and support?
Yes, managed services and ongoing support are core offerings. The company provides dedicated teams to ensure that software implementations remain healthy, updated, and aligned with evolving business needs long after the initial deployment.
What is the primary focus of the company's training services?
Training services focus on user adoption and skill development. The company provides structured learning paths and workshops designed to help teams effectively use their software tools, ensuring that employees can perform their roles efficiently.
Can the company help with custom software development?
Yes, the company offers custom development services, particularly for building apps and integrations within the Atlassian Marketplace. This helps businesses extend the functionality of their existing software to meet specific operational requirements.
What makes ServiceRocket different from other consulting firms?
The company differentiates itself through its 'customer success' philosophy and deep technical partnerships. By focusing on the entire lifecycle of software adoption—from implementation to training and ongoing support—it ensures that technology investments deliver measurable business outcomes.
How can a potential client contact the company?
Interested parties can reach out through the contact forms available on the official website. The site provides specific pathways for sales inquiries, support requests, and general information, ensuring that queries are routed to the appropriate regional team.
Does the company have formal partnerships with software vendors?
Yes, the company is a long-standing Atlassian Platinum Solution Partner. This high-level partnership status reflects deep technical knowledge and a proven track record of successfully delivering complex projects using Atlassian products.
How does the company approach the software implementation process?
The process is centered on understanding specific business goals before deployment. It involves a collaborative approach where consultants assess current workflows, design tailored solutions, execute the implementation, and provide the necessary training to ensure successful adoption.
Are there case studies available to review?
Yes, the website features a dedicated section for case studies. These documents highlight successful projects across various industries, showcasing how the company has solved specific technical challenges and improved operational efficiency for its clients.
Does the company serve specific industries?
While the services are applicable to many sectors, the company has significant experience working with technology companies, software vendors, and large enterprises that rely heavily on complex digital infrastructure to manage their internal and external workflows.
Is the company equipped to handle global projects?
Yes, with a distributed team across the United States, Australia, and Asia, the company is well-positioned to manage global projects. This geographic spread allows for continuous project momentum and support across different time zones.
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