Country
State
Cities
People POWERED Outsourcing
1985
$100 - $149/hr
250 - 999
United States
With a 30-year track record of outsourcing business functions large and small, Personiv can help your business run more efficiently through our people-powered solutions. Our innovative services span from recruiting and back office to creative design and customer contact. We hire, train and retain top talent with a customized plan perfect for your brand, delivering high-quality work quickly and effectively, while you enjoy cost savings of up to 75%. Whether you are looking to build your team, increase sales or master productivity, we can help you reach your goals so you can focus on what really matters.
Explore Personiv office locations and service areas.
8601 Ranch Road 2222 Bldg. 1 Suite 450 Austin Texas United States 78730
844.628.3614
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What core business solutions does Personiv provide?
Personiv specializes in outsourced business solutions, including customer support, back-office operations, creative services, and finance and accounting support. The company focuses on helping businesses scale their operations by providing skilled talent and streamlined processes.
Which industries does Personiv primarily serve?
The company supports a wide range of sectors, including healthcare, retail, e-commerce, finance, technology, and marketing agencies. These solutions are designed to help organizations across various industries reduce operational costs while maintaining high service quality.
Where are the global delivery centers located?
Operations are managed through global delivery centers located in India, the Philippines, and Costa Rica. These strategic locations allow for 24/7 support capabilities and access to a diverse, highly skilled international talent pool.
How long has Personiv been operating in the outsourcing industry?
With over 35 years of experience, the company has established a long-standing reputation for delivering reliable outsourcing services. This extensive history demonstrates a deep understanding of business process management and client needs.
What is the approach to hiring and talent management?
The company utilizes a rigorous recruitment process to source top-tier talent. Once hired, employees undergo comprehensive training programs tailored to specific client requirements, ensuring that the outsourced team integrates seamlessly with the client's existing workflows.
Does the company offer creative design services?
Yes, creative services are a core offering. This includes graphic design, video editing, presentation design, and digital marketing support. These services are intended to help brands maintain consistency and high-quality visual output at scale.
Can Personiv assist with finance and accounting tasks?
Yes, the company provides comprehensive finance and accounting support. This includes accounts payable and receivable management, bookkeeping, financial reporting, and data entry, helping businesses improve their financial accuracy and operational efficiency.
What makes Personiv different from other outsourcing providers?
The company differentiates itself through a focus on long-term partnerships rather than just transactional service. By prioritizing cultural fit, rigorous training, and a deep commitment to client success, the organization ensures that outsourced teams feel like an extension of the client's own staff.
How does the company handle data security and compliance?
Security is a top priority, with the company maintaining various international certifications, including ISO 27001 for information security management. Strict protocols are in place to protect client data and ensure compliance with global privacy standards.
Is it possible to scale team sizes up or down as needed?
Yes, the engagement models are designed for flexibility. Clients can scale their outsourced teams up or down based on seasonal demands, project requirements, or business growth, providing the agility needed to manage fluctuating workloads effectively.
Does the company work with both startups and large enterprises?
The service model is scalable and adaptable, making it suitable for both fast-growing startups and established enterprise-level organizations. Solutions are customized to meet the specific operational maturity and volume requirements of each client.
How can a potential client initiate a partnership?
Interested parties can reach out through the contact forms available on the official website. A representative will then consult with the business to understand specific needs, goals, and operational challenges before proposing a tailored outsourcing strategy.
What kind of support is provided for customer service operations?
Customer support services include omnichannel assistance, such as voice, email, and chat support. The teams are trained to handle customer inquiries, technical support, and order management, ensuring a positive experience for the client's end customers.
Are there case studies available to review past performance?
Yes, the website features a dedicated section for case studies. These documents highlight successful partnerships, detailing the specific challenges faced by clients and the measurable improvements achieved through the implemented outsourcing solutions.
Does the company provide dedicated teams for specific projects?
Yes, the company specializes in building dedicated teams that work exclusively for the client. This model ensures that the team members are fully immersed in the client's brand, processes, and objectives, leading to higher productivity and better alignment.
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