Country
State
Cities
Virtual Receptionist Service
1990
NA
250 - 999
United States
PATLive is a virtual receptionist and call answering service designed to help your business sound its best 24/7.
Just like a front-office receptionist, PATLive virtual receptionists will greet callers with a fast answer and friendly service, patching calls through when you’re available and taking a message when you’re not. And if you need more than just the basics, our receptionists can also help with frequently asked questions, lead collection, appointment scheduling, order processing and more, so callers get the help they need without having to wait on a callback.
You’ll be amazed how similar the PATLive experience is to the one you’d have with an in-office receptionist. Update your status anytime in our web and mobile apps to instantly change how receptionists are handling your calls, and get email, text and push notifications that keep you updated.
PATLive team members are all located right here in the U.S. and you can get started completely risk-free with our 14-day free trial and plans starting at just $39 per month. To learn more or to start a free trial, visit patlive.com.
Explore PATLive office locations and service areas.
2639 N. Monroe St. Tallahassee Florida United States 32303
(800)775-7790
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What kind of services does PATLive provide?
PATLive offers professional virtual receptionist services designed to handle incoming calls for businesses. This includes answering calls, scheduling appointments, taking messages, and processing orders or registrations on behalf of a company.
How long has PATLive been in business?
The company has been providing virtual receptionist services for over 30 years, establishing a long track record of supporting small businesses and professionals with their communication needs.
Which industries can benefit from using these virtual receptionist services?
The service is versatile and supports a wide range of industries, including legal, medical, home services, real estate, and professional consulting firms. Any business that needs reliable call coverage can utilize these solutions.
Are the receptionists based in the United States?
Yes, all receptionists are based in the United States. This ensures that callers interact with professional staff who are familiar with local business norms and provide high-quality communication.
Can the receptionists schedule appointments directly into a calendar?
Yes, the team can integrate with various calendar and scheduling software. They can manage appointments, update schedules in real-time, and ensure that meetings are booked accurately according to specific business preferences.
Is it possible to customize the call handling instructions?
Clients have full control over how their calls are handled. Through an online portal, businesses can provide specific instructions, FAQs, and protocols that receptionists follow to ensure every interaction aligns with the brand's identity.
Does the service operate outside of standard business hours?
Yes, coverage options are available beyond typical 9-to-5 hours. Depending on the chosen plan, businesses can secure support for evenings and weekends to ensure no potential lead or client call goes unanswered.
How do clients receive messages from the receptionists?
Messages are delivered instantly through multiple channels, including email, SMS text notifications, or directly through the mobile app. This allows business owners to stay updated on important inquiries in real-time.
Is there a mobile app available for managing the service?
Yes, a dedicated mobile app is provided. This tool allows users to manage their account, update call instructions, view messages, and track call activity conveniently from a smartphone.
Does the service offer a free trial?
Yes, a 14-day free trial is available for new users. This allows businesses to test the service and experience how the receptionists handle calls before committing to a paid monthly plan.
Are there long-term contracts required?
The service operates on a month-to-month basis. There are no long-term contracts, providing businesses with the flexibility to adjust or cancel their service as their needs change.
Can the receptionists process payments or orders?
Yes, the team is trained to handle basic order processing and payment collection. This is particularly useful for businesses that need to secure deposits or process registrations over the phone.
How does the pricing structure work?
Pricing is based on monthly plans that include a set number of minutes. If a business exceeds its allotted minutes, additional usage is billed at a per-minute rate, allowing for scalability based on call volume.
Is the service suitable for small businesses?
The service is specifically designed to support small businesses by providing a professional image and ensuring that every caller is greeted by a live person, which helps in capturing leads and improving customer satisfaction.
How can a business get started with PATLive?
Getting started involves selecting a plan that fits the expected call volume and setting up a custom script through the online dashboard. Once the account is configured, calls can be forwarded to the dedicated number provided.
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