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Australia's best rated courier & parcel brand
1993
< $25/hr
250 - 999
Australia
PACK & SEND is a highly respected brand in the dynamic growing market of ecommerce logistics and parcel and freight delivery solutions. There are many things that set us apart at PACK & SEND – but none more important than giving customers the power of choice. No other logistics company offers such a wide selection of transport and packaging solutions – through multiple sales channels.
Explore PACK & SEND office locations and service areas.
Unit G5 16-18 Mort Street Canberra Australian Capital Territory Australia 2601
261621989
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What primary services does PACK & SEND provide?
The company specializes in comprehensive courier, freight, and logistics solutions. Services include domestic and international shipping, custom packaging, palletizing, and specialized freight handling for fragile, large, or awkward items. They cater to both business and private customers needing reliable delivery options.
Can the company handle the shipping of fragile or high-value items?
Yes, the company offers specialized packing services designed to protect fragile, valuable, or sensitive items. They utilize professional-grade materials and custom crating techniques to ensure goods are secure during transit, providing peace of mind for items that require extra care.
How can I find a location near me?
The website features a store locator tool that allows users to search for the nearest service center by entering a suburb, city, or postcode. This tool provides addresses, contact details, and operating hours for individual retail locations across Australia.
Does the company offer international shipping services?
Yes, international shipping is a core service. The company leverages partnerships with major global carriers to provide a range of air and sea freight options, ensuring that shipments reach destinations worldwide efficiently and securely.
What industries does the company serve?
The company supports a diverse range of industries, including e-commerce businesses, corporate offices, art galleries, and manufacturing firms. They provide tailored logistics solutions for businesses of all sizes, from small startups to large enterprises requiring regular freight distribution.
Is it possible to get a quote for a shipment online?
Yes, the website provides an online quote tool. Customers can input shipment details, including dimensions, weight, and destination, to receive an estimate for shipping costs and service options available for their specific requirements.
Does the company provide packaging materials for customers?
Yes, retail centers stock a wide variety of professional packaging materials, including boxes, bubble wrap, tape, and protective fillers. Customers can purchase these supplies directly or utilize the professional packing service where staff handle the entire preparation process.
What are the options for tracking a shipment?
Once a shipment is processed, customers receive a tracking number. This number can be entered into the tracking portal on the website to receive real-time updates on the status and location of the parcel or freight throughout the delivery journey.
Can the company assist with large or bulky freight?
Yes, the company is well-equipped to handle large, heavy, or awkward items that standard courier services might refuse. They offer specialized freight solutions, including palletizing and heavy-lift options, to ensure bulky goods are transported safely.
Does the company offer insurance for shipments?
Yes, the company provides a comprehensive warranty service for items being sent. This coverage offers protection against loss or damage during transit, providing an added layer of security for valuable or important shipments.
How long has the company been operating?
Established in 1993, the company has decades of experience in the logistics and courier industry. This long-standing history has allowed for the development of a robust network and deep expertise in handling complex shipping requirements.
Are there specific solutions for e-commerce businesses?
Yes, the company offers dedicated e-commerce logistics support. This includes order fulfillment services, inventory management, and integrated shipping solutions that help online retailers streamline their distribution processes and improve delivery times for their customers.
Can I book a courier pickup from my home or office?
Yes, customers can arrange for a courier to collect items directly from their premises. This service is available for both business and residential addresses, making it convenient to send parcels without needing to visit a retail center.
What makes this company different from standard post offices?
Unlike standard post offices, the company focuses on high-touch logistics, offering custom packing, specialized freight handling, and a wider range of carrier options. They act as a single point of contact for complex shipping needs, providing personalized service that standard postal services often lack.
How can I contact the company for support?
Customers can contact the company through the online inquiry form on the website, by calling their local service center directly, or by visiting a retail location in person. Contact details for every branch are readily available via the store locator.
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