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2015
NA
2 - 9
Nigeria
The Outsource Company is an innovative, technology-driven and world-class firm offering business process outsourcing and other Information Technology enabled services. We are licensed by the Nigeria Communications Commission (NCC). Our call centre is of international standard, multi-lingual, 350+ seat capacity and we operate from two locations in Abuja and Lagos providing 24-hour call centre services for local and international clients. We offer value for money and ensure we surpass client’s expectations in their Service Level Agreements (SLA). Our facility is an ultramodern infrastructure which provides services of international standard. Our client base includes the Nigeria Communication Commission (NCC), Nigeria Broadcasting Commission (NBC) and some financial institutions as well as telecommunications companies.
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"3rd Floor The Perez Building Plot 3 Block 3 C & I Leasing drive Central District Lekki Phase 1" Lagos Lagos Nigeria Phase I
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What core services does Outcess provide?
Outcess specializes in business process outsourcing and customer experience management. The company provides contact center solutions, including inbound and outbound customer support, technical support, lead generation, and back-office services designed to help businesses manage customer interactions efficiently.
Which industries does Outcess serve?
The company supports a diverse range of sectors, including telecommunications, e-commerce, healthcare, finance, and logistics. By tailoring solutions to specific industry requirements, the firm helps organizations across these fields streamline operations and improve customer satisfaction.
Where are the primary operations of Outcess located?
Outcess operates with a global perspective, maintaining a strong presence in Nigeria. The company leverages its strategic location to provide cost-effective and high-quality outsourcing services to clients both locally and internationally.
What is the primary focus of the customer experience solutions offered?
The focus is on delivering seamless multi-channel support. This includes managing customer inquiries through voice, email, chat, and social media platforms to ensure that businesses maintain consistent and positive engagement with their end-users at every touchpoint.
How does Outcess approach lead generation for clients?
Lead generation services are handled through targeted outbound campaigns. The team utilizes data-driven strategies to identify potential customers, qualify leads, and nurture prospects, ultimately helping clients increase their sales pipeline and drive revenue growth.
Does the company provide technical support services?
Yes, technical support is a key offering. The team is equipped to handle complex troubleshooting, product inquiries, and software support, ensuring that end-users receive timely assistance and that technical issues are resolved promptly to maintain high service standards.
What makes Outcess a suitable partner for business process outsourcing?
The company distinguishes itself through a commitment to operational excellence, scalability, and a deep understanding of customer relationship management. By integrating advanced technology with skilled human resources, the firm helps businesses reduce overhead costs while improving service quality.
Can businesses outsource back-office tasks to this company?
Yes, back-office support is a core service. This includes data entry, administrative tasks, and document processing. Outsourcing these functions allows companies to focus on their primary business objectives while ensuring that essential operational tasks are managed accurately and efficiently.
How does the company ensure quality in its customer support operations?
Quality assurance is maintained through rigorous training programs, continuous monitoring of interactions, and the use of performance metrics. These measures ensure that all support agents adhere to client-specific guidelines and maintain high levels of professionalism and accuracy.
Is Outcess equipped to handle high-volume customer interactions?
Yes, the infrastructure is designed to be scalable. Whether a business experiences seasonal spikes or steady growth, the company has the capacity to adjust staffing levels and resources to handle high volumes of calls, emails, and chat requests effectively.
How can potential clients get in touch with the team?
Interested parties can reach out through the contact form available on the official website. The site provides clear channels for inquiries, allowing businesses to request consultations or learn more about how specific outsourcing solutions can be tailored to their needs.
Does the company cater to both small businesses and large enterprises?
The service models are flexible enough to accommodate various business sizes. Whether a startup needs basic support or a large enterprise requires a full-scale outsourced contact center, the solutions are designed to be adaptable to the specific scale and complexity of the client.
What is the philosophy behind the service delivery at Outcess?
The philosophy centers on building long-term partnerships through reliability and performance. By acting as an extension of the client's own team, the company ensures that brand values and service standards are upheld in every interaction.
Are the outsourcing solutions customizable?
Yes, every engagement is treated as unique. The company works closely with clients to understand their specific operational challenges and goals, creating bespoke outsourcing strategies that align with the client's existing workflows and corporate objectives.
What role does technology play in the services provided?
Technology is integrated into all service offerings to enhance efficiency. This includes the use of modern CRM systems, telephony platforms, and analytics tools that allow for real-time tracking of performance, data security, and seamless reporting for clients.
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