Country
State
Cities
We Speak Your Language
2006
$150 - $199/hr
1000 - 9999
Philippines
Open Access BPO is passionate about solving business problems and adding value to people’s lives. Every day, we improve customer experiences, user experiences, and digital experiences, enabling brands to connect meaningfully with their target markets around the world. With four campuses across Asia, we provide a broad range of outsourcing solutions including customer experience, content management, and back office services, delivered by multicultural teams who speak more than 30 languages collectively.
Explore Open Access BPO office locations and service areas.
21/F 6783 Robinsons Summit Center Ayala Avenue Makati City Philippines 1209 Manila Metro Manila Philippines 1220
1-888-888-1519
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What core services does Open Access BPO provide?
The company specializes in multilingual customer support, back-office solutions, content moderation, and data management. These services are designed to help businesses streamline operations, improve customer experiences, and manage complex administrative tasks through a global delivery model.
Which industries does the company serve?
Support is provided to a wide range of sectors, including e-commerce, healthcare, finance, gaming, technology, and travel. By tailoring solutions to specific industry requirements, the firm ensures that clients receive specialized assistance that aligns with their unique operational needs.
Where are the company's global delivery centers located?
Operations are managed from multiple strategic locations, including headquarters in Las Vegas, Nevada, and delivery centers in the Philippines, China, and Taiwan. This global presence allows for 24/7 support coverage and access to a diverse, multilingual talent pool.
How long has Open Access BPO been in the outsourcing industry?
Established in 2006, the company has over 15 years of experience in the outsourcing sector. This longevity demonstrates a proven track record in managing complex business processes and scaling operations for clients ranging from startups to large enterprises.
Does the company offer multilingual support services?
Yes, multilingual support is a core competency. The team is capable of providing assistance in over 30 languages, enabling global brands to connect with customers in their native tongues and maintain a consistent brand voice across different regions.
What kind of data security measures are in place?
Security is a top priority, evidenced by ISO/IEC 27001:2013 certification. The company implements rigorous data protection protocols, secure infrastructure, and compliance standards to ensure that sensitive client and customer information remains protected at all times.
Can the company handle content moderation for social media platforms?
Yes, content moderation is a key service offering. The team monitors and manages user-generated content across various digital platforms to ensure community guidelines are met, brand reputation is protected, and online environments remain safe for users.
What engagement models are available for new clients?
Flexible engagement models are offered to suit different business needs, ranging from project-based tasks to dedicated teams. This allows clients to scale their requirements up or down depending on seasonal demand, growth phases, or specific project timelines.
Does the company work with both startups and large enterprises?
Yes, the service model is designed to be scalable. Whether a business is a growing startup needing foundational support or a large enterprise requiring complex, high-volume outsourcing solutions, the company provides tailored strategies to meet those specific organizational goals.
How does the company ensure quality in its customer support services?
Quality assurance is maintained through continuous monitoring, regular performance reporting, and ongoing agent training. By utilizing data-driven insights and feedback loops, the company consistently optimizes service delivery to meet or exceed client-defined key performance indicators.
What is the process for getting started with a new project?
The process begins with a consultation to understand specific business requirements and goals. Following this, a customized solution is designed, including team selection and infrastructure setup, before moving into a pilot phase to ensure alignment with expectations before full-scale implementation.
Are there specific technologies used to support operations?
The company utilizes advanced technology stacks, including omnichannel support platforms, CRM integration, and data analytics tools. These technologies are leveraged to provide seamless communication across voice, email, chat, and social media channels while maintaining operational efficiency.
How can a potential client contact the company for a quote?
Interested parties can reach out through the contact form available on the official website. Providing details about specific outsourcing needs allows the team to prepare a tailored proposal and schedule a discovery call to discuss potential partnership opportunities.
Does the company provide back-office support?
Yes, back-office solutions are a primary service area. This includes data entry, transcription, research, and administrative support, allowing clients to offload time-consuming tasks so they can focus on their core business competencies and strategic growth.
What certifications does the company hold?
The company maintains key industry certifications, including ISO/IEC 27001:2013 for information security management. These certifications reflect a commitment to maintaining high standards of operational excellence, data privacy, and security for all clients.
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