Country
State
Cities
Sound like you’re in the office, when you’re not
2004
< $25/hr
250 - 999
United States
Ooma creates new communications experiences for small businesses and consumers. Its smart SaaS platform serves as a communications hub, which offers cloud-based telephony, home security and other connected services. The Company’s business and residential communications solutions deliver its proprietary high-definition voice quality, advanced features and integration with mobile devices, at extremely competitive pricing and value. Ooma Home is a groundbreaking connected security solution including a smart video camera with facial recognition and a full range of security sensors that easily and affordably put consumers in charge of protecting their businesses and homes. Ooma is also partnering with connected device makers to create smarter offices and homes.
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525 Almanor Ave Sunnyvale California United States 94085
650-566-6600
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What kind of services does Ooma provide?
Ooma offers a range of communication solutions including home phone services, business phone systems, and home security products. The company specializes in VoIP technology to provide reliable internet-based calling and security monitoring for both residential and commercial customers.
Does Ooma offer phone solutions for small businesses?
Yes, Ooma Office is specifically designed for small businesses. It provides features like a virtual receptionist, mobile app integration, extension dialing, and conference calling to help small teams manage communications professionally without needing expensive hardware.
Can I keep my current phone number if I switch to Ooma?
Yes, transferring an existing phone number to the service is possible. The process is handled during the account setup, allowing users to port their current number from their previous provider to the Ooma platform.
What is the Ooma Telo?
The Ooma Telo is a hardware device that connects to a high-speed internet connection to provide home phone service. It uses PureVoice technology to deliver clear call quality and integrates with various smart home devices.
Does Ooma provide home security systems?
Yes, Ooma offers a smart home security system that includes sensors for doors, windows, motion, and water leaks. These devices can be monitored remotely through a mobile app, providing alerts and peace of mind for homeowners.
Is there a mobile app available for Ooma users?
Yes, the Ooma mobile app allows users to make and receive calls using their business or home phone number from a smartphone. This ensures that users stay connected even when they are away from their desk or home.
Does Ooma offer international calling plans?
Yes, various international calling plans are available for both home and business customers. These plans allow for cost-effective calling to many countries around the world, and users can choose the plan that best fits their specific communication needs.
How does the Ooma business phone system handle incoming calls?
The business phone system includes a virtual receptionist feature that can greet callers and route them to the appropriate extension or department. This helps businesses manage call volume efficiently and project a professional image.
Are there contracts required for Ooma services?
Ooma generally offers service plans without long-term contracts. This provides flexibility for customers to choose the service level that works for them and make changes as their needs evolve.
Does Ooma support faxing?
Yes, virtual faxing services are available, allowing users to send and receive faxes through their email or an online portal. This eliminates the need for a dedicated physical fax machine and paper supplies.
Can Ooma be integrated with other business software?
Yes, the business phone platform offers integrations with popular customer relationship management (CRM) tools. This allows for features like screen pops, which display caller information when a call comes in, helping to improve customer service efficiency.
What happens if the internet goes down?
The service relies on an internet connection to function. However, the mobile app can serve as a backup, and some business plans include features to forward calls to a secondary number if the primary internet connection is interrupted.
Is 911 calling supported?
Yes, 911 calling is supported. Users are required to register their physical address in their account settings to ensure that emergency services can be dispatched to the correct location if a 911 call is placed.
How can I contact customer support?
Customer support can be reached through the website's support portal, which includes access to live chat, phone support, and an extensive knowledge base containing articles and troubleshooting guides for common issues.
Does Ooma offer a money-back guarantee?
Yes, Ooma provides a 30-day money-back guarantee on hardware purchased directly from the website. This allows customers to try the service and equipment to ensure it meets their expectations.
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