Country
State
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World leader in quality interpreting & translation
1984
$25 - $49/hr
50 - 249
Australia
Oncall Interpreters & Translators is a world leader in quality interpreting and translation services. With an outstanding reputation for excellence and integrity, Oncall offers a full range of services for public and private sector clients. Established in 1984, Oncall manages a comprehensive panel of over 4,500 qualified interpreters and translators in all languages and disciplines. Oncall has an unparalleled global presence with offices in Australia, Argentina, Belgium, and the UK and has access to some of the best interpreters and translators in the world. Each week our team fill over 7,000 assignments in more than 160 languages. Every year we translate hundreds of thousands of words and provide conference interpreting services at major international conferences in Australia and overseas. With extensive experience and industry knowledge, Oncall can tailor services to meet the changing needs of clients. We employ a dedicated team of in-house professionals in specialist areas including client management,Website localisation, E-Commerce site localisation, App translation, graphic design, public and community relations, localisation of marketing collateral and professional development training. Oncall's Australian Operations are certified to the ISO 9001:2015 Quality Management standard. We guarantee to maintain, through our Quality Management System, a level of quality and reliability of supply that will equal or surpass the expectations of every customer. It is the intention of all departments within the company to continually improve the quality of the services they provide, leading to increased Customer Satisfaction. Thanks to our global presence, we offer a 24/7 operations to meet the urgent and diverse needs of our growing client base.
Explore ONCALL Interpreters & Translators office locations and service areas.
Albert Rd South Melbourne Victoria Australia 3205
61-3-8807-2300
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What core language services are provided by ONCALL?
The company specializes in professional interpreting and translation services. This includes on-site, telephone, and video remote interpreting, as well as document translation, transcription, and multilingual typesetting services.
Which industries does the company support?
Services are provided across a wide range of sectors, including government departments, healthcare facilities, legal firms, insurance companies, and corporate businesses requiring multilingual communication solutions.
Is the company available for urgent or after-hours requests?
Yes, support is available 24 hours a day, 7 days a week, 365 days a year to ensure that clients can access interpreting and translation services whenever the need arises.
How does the company ensure the quality of its translations?
Quality is maintained through a rigorous process that involves professional, qualified linguists. The company emphasizes accuracy, cultural nuance, and adherence to industry-specific terminology to meet professional standards.
Can the company provide interpreters for medical appointments?
Yes, the company frequently supplies interpreters for healthcare settings, including hospitals, clinics, and medical consultations, ensuring clear communication between practitioners and patients.
Does the company offer video remote interpreting?
Yes, video remote interpreting is a core service offering, allowing for face-to-face communication via digital platforms when on-site presence is not possible or practical.
Are the interpreters and translators professionally qualified?
The company utilizes a network of highly skilled and qualified linguists. Many are NAATI (National Accreditation Authority for Translators and Interpreters) certified, ensuring they meet the necessary professional standards for their respective fields.
How can a client request a quote for translation services?
Clients can request a quote by contacting the office directly through the website, providing details about the document type, target language, and any specific deadlines or requirements.
Does the company handle large-scale document translation projects?
Yes, the company is equipped to manage large-scale translation projects, including technical manuals, legal documents, and marketing materials, maintaining consistency and accuracy throughout the process.
What is the geographical reach of the company?
While headquartered in Australia, the company provides services nationally and internationally, leveraging technology to connect clients with linguists regardless of physical location.
How does the company handle sensitive or confidential information?
Confidentiality is a priority. All linguists are bound by strict codes of ethics and professional conduct, ensuring that all client information remains private and secure throughout the translation or interpreting process.
Does the company provide services for legal proceedings?
Yes, the company provides experienced interpreters for legal settings, including court appearances, depositions, and legal consultations, where precision and impartiality are essential.
Is it possible to book an interpreter for a specific time and place?
Yes, on-site interpreting services can be scheduled in advance to ensure a qualified interpreter is present at a specific location for meetings, appointments, or conferences.
Does the company offer services in multiple languages?
Yes, the company supports a vast array of languages, covering common international languages as well as rare or less common dialects to meet diverse community and business needs.
What makes this company different from other translation providers?
The company distinguishes itself through its long-standing experience, 24/7 availability, commitment to professional accreditation, and a comprehensive range of services tailored to both government and private sector requirements.
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