Country
State
Cities
Always on call
2003
< $25/hr
10 - 49
Australia
Blazing the trail in outsourced virtual reception and phone answering solutions since 2003. Our promise is to never miss a call on your behalf. OfficeHQ are leaders in virtual receptionist and telephone answering solutions and services. We believe your business, no matter what the size, will benefit from the human connection of having your customer or client calls always answered by a friendly, professional Australian-based receptionist. We’re a fast growing, locally based, Australian private company with global operations in the US and UK providing ‘follow the sun’ 24/7 coverage, if your business needs this. We provide a premium customer experience for every call into your business and strive to exceed your expectations at every level.
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45 Clarence Street Suite 1802 Sydney New South Wales Australia 2000
1300 267 937
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What core services does OfficeHQ provide?
OfficeHQ specializes in professional virtual receptionist and telephone answering services. The company manages incoming calls, takes messages, schedules appointments, and handles basic customer inquiries on behalf of businesses, ensuring that professional support is available during business hours without the need for an in-house receptionist.
How does the virtual receptionist service work?
Clients divert their business phone number to the provided OfficeHQ number. When a call comes in, a trained receptionist answers using the client's business name. The receptionist then follows specific instructions to either transfer the call, take a message, or book an appointment, with details sent instantly via email or SMS.
Can OfficeHQ handle appointment scheduling?
Yes, the service includes appointment booking capabilities. Receptionists can access a client's calendar software to schedule, reschedule, or cancel appointments directly, ensuring that the business stays organized and never misses a potential client interaction.
Is there a long-term contract required to use these services?
No, the service operates on a flexible month-to-month basis. There are no long-term lock-in contracts, allowing businesses to scale their usage up or down based on their current needs or cancel the service if it no longer fits their requirements.
Does the service offer a free trial?
Yes, a free trial is available for new users. This allows businesses to test the quality of the answering service and see how the receptionists handle calls before committing to a paid monthly plan.
Are the receptionists based in Australia?
Yes, the receptionists are based in Australia. This ensures that the team understands local business culture, maintains clear communication, and provides a professional experience that aligns with the expectations of Australian callers.
Can the service handle calls outside of standard business hours?
The service is primarily designed to cover business hours. However, clients can customize their call handling instructions to ensure that callers are managed appropriately even when the office is closed, such as directing them to voicemail or specific after-hours messaging protocols.
What industries benefit most from using a virtual receptionist?
The service is suitable for a wide range of industries, including legal firms, medical practices, real estate agencies, tradespeople, and small businesses. Any organization that needs to maintain a professional image while managing high call volumes or focusing on core tasks can benefit.
How are messages delivered to the business owner?
Once a call is completed, the details are captured and sent immediately to the client. Notifications are typically delivered via email or SMS, ensuring that important information is received in real-time regardless of where the business owner is located.
Is it possible to customize the greeting used by the receptionist?
Yes, customization is a key feature. Clients provide specific instructions on how they want their business to be represented, including the exact greeting to be used when a receptionist answers the phone.
How does the pricing structure work?
Pricing is based on a monthly subscription model. Different tiers are available depending on the expected call volume. This allows businesses to choose a plan that matches their budget and communication needs, with the ability to upgrade if call volumes increase.
Can the service integrate with existing CRM or calendar software?
Yes, the service is designed to integrate with various popular calendar and scheduling platforms. This allows receptionists to view real-time availability and book appointments directly into the systems already used by the business.
What happens if the business receives a high volume of calls at once?
The service is equipped to handle multiple calls simultaneously. If a primary line is busy, the system routes the call to the next available receptionist, ensuring that callers are not met with a busy signal and that every inquiry is answered promptly.
Does the service provide a dedicated business phone number?
Yes, clients can be provided with a dedicated business phone number if they do not wish to use their existing line. This number can be used on business cards, websites, and marketing materials to project a professional presence.
How can a business get started with OfficeHQ?
Getting started involves selecting a plan on the website and setting up the account preferences. Once the account is configured with the desired greeting and call-handling instructions, the business can begin diverting calls to the service immediately.
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