Country
State
Cities
Transform your digital experience
2007
$100 - $149/hr
10 - 49
Australia
We are a customer experience led digital transformation agency, delivering exceptional and tangible outcomes for our clients.
We strategise, design, build, support and optimise your digital experience. Our services are flexible to your evolving requirements with transformation and delivery foremost in our minds.
Explore NOW Digital office locations and service areas.
Level 8 45 William St Melbourne Victoria Australia 3000
+61396144441
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NOW Digital exceptional IT Services services give clients a considerable advantage over the competition.
Explore NOW Digital's portfolio and selected projects.
The Background: With a history spanning over 45 years, Bank First has built a reputation for trust, integrity, and customer-centricity. As a member-owned institution, it prioritises the needs and interests of its customers above all else, offering a wide range of banking products and services tailored to meet their unique requirements. The Challenge: Recognising its members’ evolving expectations, Bank First and NOW Digital embarked on a strategic revamp of the customer experience provided to members. As part of our long partnership with Bank First and the continuous improvement program, we uncovered that despite its strong reputation and dedication to customer service, it faced difficulties with its existing website. While functional, it was built on a traditional monolithic architecture, which limited flexibility, scalability, and the ability to deliver dynamic content efficiently. The Solution: Our deep understanding of member needs and market trends underpinned the solution, ensuring that the redesigned website would meet and exceed customer expectations. Bank First’s website overhaul takes a deeper understanding of the customer experience and utilises a headless architecture approach to deliver greater flexibility and content that can be used more efficiently across key digital channels while maintaining a consistent customer experience. Streamlined customer experiences: Simplifying interaction ensures members navigate the website effortlessly and quickly find what they need. With intuitive navigation, clear information architecture, and seamless transitions, Bank First ensures simplicity and convenience for members and their website goals. Enhanced flexibility and headless architecture: The headless architecture has given Bank First the flexibility to adapt and evolve its digital experiences rapidly. Content updates and feature enhancements can be deployed independently without disrupting the customer experience. Scalability and future-readiness: Bank First positioned itself for future growth and innovation by adopting a headless approach on Contentful. The decoupled architecture provided the scalability and flexibility needed to adapt to changing market trends, emerging technologies, and evolving customer expectations. Read More
Government
Not Disclosed
Weeks
Overview: Following the success of competitors in market with standalone high discount, low range spot sales, designed to amplify reach, Coles recently enlisted NOW Digital to assist in testing this emerging market, with the Coles Best Buys offering. Due to the short lead time and standalone nature of the requirement, NOW Digital again selected Shopify as the Ecommerce sales platform for its considerable built-in features, rapid development ability and importantly integration with multiple 3rd party fulfillment vendors. Read More
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What core services does NOW Digital provide?
The company specializes in digital transformation, offering services including web and mobile application development, UI/UX design, cloud solutions, and enterprise software engineering. They focus on building scalable digital products tailored to specific business requirements.
Which industries does the company primarily serve?
The firm works across a diverse range of sectors, including healthcare, finance, retail, logistics, and education. Their experience spans both established enterprise organizations and growing startups looking to modernize their digital infrastructure.
Where are the company offices located?
The organization operates out of Australia, with headquarters based in Melbourne. They maintain a strong local presence to facilitate communication and project management for clients across the region.
What technology stacks does the team specialize in?
The development team is proficient in a wide array of modern technologies, including React, Angular, Node.js, Python, and various cloud platforms like AWS and Azure. This technical versatility allows them to select the most appropriate tools for each unique project.
Does the company offer dedicated development teams?
Yes, clients can hire dedicated teams to augment their internal capabilities. This engagement model provides businesses with full-time access to skilled developers, designers, and project managers who integrate directly into the client's existing workflow.
How does the development process work?
The process typically follows an agile methodology, starting with discovery and requirements gathering, followed by iterative design and development phases. This approach ensures transparency, regular feedback loops, and the ability to pivot based on project needs.
Can startups work with this digital agency?
The company frequently partners with startups to help bring new concepts to market. They provide end-to-end support, from initial prototyping and Minimum Viable Product (MVP) development to full-scale product launches.
Does the company handle long-term maintenance and support?
Yes, post-launch support and maintenance services are available. This ensures that applications remain secure, performant, and up-to-date with the latest technology standards after the initial deployment phase is complete.
What is the best way to contact the team for a project inquiry?
Potential clients can reach out through the contact form available on the official website. Providing details about project goals and requirements helps the team prepare for an initial consultation.
How long has the company been operating in the digital space?
With years of industry experience, the firm has built a track record of delivering complex digital solutions. Their longevity in the market reflects a consistent ability to adapt to evolving technological trends and client demands.
Does the company work with large enterprise clients?
The agency has extensive experience collaborating with large-scale enterprises. They are equipped to handle complex integrations, high-security requirements, and large-scale digital transformation initiatives that require robust, enterprise-grade architecture.
What distinguishes this company from other digital agencies?
The firm differentiates itself through a combination of local Australian management, a deep focus on user-centric design, and a commitment to agile delivery. Their approach emphasizes building long-term partnerships rather than just completing one-off tasks.
Are there client testimonials or case studies available?
The website features a portfolio section showcasing various case studies. These highlight past projects, the challenges faced, the technologies implemented, and the measurable outcomes achieved for different clients.
Does the company provide UI/UX design services?
Yes, UI/UX design is a core component of their service offering. They prioritize creating intuitive, engaging user experiences that align with business objectives and enhance customer satisfaction.
What engagement models are available for new clients?
Flexible engagement models are offered, including project-based contracts for specific deliverables and time-and-materials models for ongoing development needs. This flexibility allows clients to choose the structure that best fits their budget and project scope.
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