Country
State
Cities
info@novacallcenters.com
2016
$25 - $49/hr
10 - 49
Jordan
We are a global provider of outsourced contact center services to companies worldwide and deliver customer service for Jordanian market leaders. We deliver exceptional customer service and technical support for the Hospitality and Information Technology industries. Our low-risk solutions enable great service that answers our clients’ needs. We provide high-quality customer care and are consistently ranked by our clients and their customers as their top customer care provider. We focus on customers to build rapport and drive customer satisfaction. We promote a pro-active environment that takes advantage of up-sell and cross-sell opportunities once a customer support issue has been addressed. After we ensure that our representatives can connect credibly with customers, solve their problems, and convert service interactions into sales opportunities, we then work on improving efficiency . Our call center cares for your customers better and help you keep them longer.
Explore Nova Call Centers office locations and service areas.
Bulding No.74 Khalil Al-Salim Tla' Al-Ali Amman Amman Jordan 11630
798770899
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What core services does Nova Call Centers provide?
The company specializes in outsourced call center solutions, including inbound and outbound customer support, lead generation, appointment setting, and technical support services designed to help businesses manage their customer interactions effectively.
Which industries does the company serve?
Support is provided across a diverse range of sectors, including healthcare, e-commerce, telecommunications, finance, real estate, and technology, ensuring industry-specific expertise for various business requirements.
Where are the operations located?
The company operates from strategic locations that allow for 24/7 global coverage, providing clients with access to international talent pools and cost-effective support solutions.
Does the company handle both inbound and outbound calls?
Yes, the service offerings cover both inbound customer service, such as order processing and help desk support, and outbound campaigns, including telemarketing, market research, and lead qualification.
How does the company ensure quality in customer interactions?
Quality assurance is maintained through rigorous agent training, real-time monitoring of calls, and the use of performance metrics to ensure that every interaction meets professional standards and client expectations.
Can the company scale services for growing businesses?
Yes, the operational model is built for scalability. Businesses can easily adjust the number of agents and the scope of services based on seasonal demand, campaign growth, or changing business needs.
What kind of technology is used for call center operations?
The company utilizes modern CRM integration, advanced telephony systems, and secure data management tools to ensure seamless communication and reliable tracking of all customer interactions.
Is the company equipped to handle technical support?
Yes, technical support is a core offering. Agents are trained to troubleshoot issues, provide product guidance, and assist end-users with technical queries to ensure high levels of customer satisfaction.
How are agents trained for specific client projects?
Before starting a project, agents undergo a comprehensive onboarding process that includes product training, brand voice alignment, and instruction on specific client protocols to ensure they represent the business accurately.
Does the company offer 24/7 support?
Yes, the company provides round-the-clock support options, allowing businesses to maintain customer availability across different time zones and ensure no inquiry goes unanswered.
How can a business get started with these services?
Interested businesses can reach out through the contact form on the official website or via the provided contact details to discuss specific needs, project scope, and service requirements.
Are there options for dedicated teams?
Yes, clients can opt for dedicated teams that work exclusively on their accounts, allowing for deeper product knowledge and more consistent service delivery compared to shared agent models.
What measures are taken for data security?
Data security is a priority, with strict protocols in place to protect sensitive customer information, including secure network infrastructure and compliance with industry-standard privacy regulations.
Can the company assist with lead generation?
Yes, outbound lead generation is a primary service. Agents are skilled in cold calling, qualifying prospects, and setting appointments to help sales teams focus on closing deals.
Does the company work with startups?
Yes, the service model is flexible enough to accommodate startups that need to outsource their initial customer support or sales efforts without the overhead of building an internal team.
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